Econix: Streamlining Business Operations with Robust Solutions Powered by Microsoft
Headquartered in Ontario, Econix is a leading Microsoft Dynamics Partner that provides business technology solutions and IT services powered by Microsoft Solutions—Dynamics 365 Finance & Operations, Business Central, SharePoint, CRM and Azure, and legacy versions of Dynamics like AX, NAV. The company was founded by Gagandeep Garg, CEO of Econix, back in 2018 with a goal to help businesses turn their business visions into technology reality. By bundling the Microsoft ecosystem with business centric, world-class services, Econix helps enterprises efficiently manage their day-to-day operations. “We are a hundred percent Microsoft shop. While more than 90 percent of vendors selling Microsoft solutions does not have the bandwidth to support their clients, we not only deliver and implement solutions but also focus on customer support. Our focus is on retaining clients, understanding their wishlist and business plans, and turning their business plans into technology reality,” says Garg. As one of the founding members of Econix, Garg brings more than 18 years of experience in working with Microsoft Dynamics.
With this vision in mind and to provide unmatched services to our customers and partners, we keep investing towards our learning and enhancement of services. As a result of that, we recently have been awarded the Gold Competency with Microsoft and we are proud to say that we are here to stay and to change the overall perspective of customer service in Microsoft services world.
Making a Mark with Winning Solutions
Econix’s core competencies—process re-engineering, design, end-to-end implementation, integration, testing, training, and support for all kinds of Microsoft solutions—make the company a go-to solution provider for businesses. The company has defined high standards Gagandeep Garg when it comes to delivering services to customers with around-the-clock Support365 desk—something that sets Econix ahead of the market competition.
Whether it is functional, technical, or development, the Econix team is backed by years of hands-on experience working with the previous and recent versions of all Microsoft Dynamics 365 applications and Microsoft Azure. The company’s professionals are well aware of the nittygritty of all these solutions and the impact of small parameters in performance and adaptability at the user level after the delivery of the solution. Econix also has an internal pool to brainstorm each of the projects and challenges to help gain complete visibility into the what, why, and how of the Microsoft stack.
Econix predominantly caters to manufacturing, retail, trade and distribution, and service industries. The company has developed a number of APIs and integrated them with customers’ existing system or third-party specific applications like e-commerce, transportation management, master planning, project management, robotic lines, business intelligence (BI), and many more to optimize their UX, functionality, reporting, and decisionmaking MIS, and facilitate the faster turnaround of data.
Customer-Centricity at the Core
While onboarding a new client, the Econix team dives deep into their business ecosystems to conduct a system health check assessment of their environment. With this, the company gains an insider view to identify the fundamental issue in applications or the way they are configured. This step is critical for the company to propose its solution, estimations, scoping, and ROI plan. Based on the assessment report, Econix analyzes weak points and recommends the best practices to optimize the overall efficiency for customers to realize high ROIs. As a reliable partner for its clients, Econix suggests and provides the solution which is scalable and free from any fundamental atrocities. Garg informs, "We believe that customers trying to optimize their operations either by adding enhancements, adopting new third-party vendors or ISVs, or upgrading their Microsoft solutions to the latest version should start with the foundation and build their processes from the ground up."
Retaining customers by exceeding their expectations is Econix’s key to success. Econix’s engagement with one of its clients, a large retail client in Canada, further testifies its robust qualities. The client was facing many issues in terms of optimizing its operations. Econix stepped in to not only provide the client with the right solution but also deliver key insights into cost savings and help them to operate efficiently. Additionally, Econix helped the client to enhance their application and processes by utilizing the best features of the Microsoft stack, and it’s an ongoing engagement to make them better with each passing day.
Steering ahead, Econix is building many ISVs to help companies manage and streamline their activities. With more than 200 percent growth year over year, Econix is in the process of expanding its operations into the U.S. and Mexico in the upcoming year. The company is also creating a support services system to help customers with day-to-day support requirements. Besides, Econix plans to operate in other domains like IAAS, opensource infrastructure, backup services, and more. All in all, Econix continues to grow steadily by adding more projects and onboarding new members to its team.
Our focus is on retaining clients, understanding their wishlist and business plans, and turning their business plans into technology reality
Our newest initiative is to bring the expertise on Power apps for our customers. From the technology perspective, power apps are gaining more and more popularity among the customers and they are exploring ways to adopt and implement power apps to their day to day operations to automate the processes and reduce the dependability on manual process to avoid making delays and errors. We have invested heavily on this emerging field to create our inhouse R&D and adoption center to cater customers of all sizes and verticals.